Privacy Policy

Effective Date: 11/2025

1. Introduction

At X-Press Insurance, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using our website, services, or submitting your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We may collect information such as:

• Name
• Email address
• Phone number
• Policy and account details
• Information submitted through forms, requests, or communications

Information Collected Automatically

When you access our website or digital services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and website activity
• General location data

This information helps us improve our website and services.

3. How We Use Your Information

We use your information to:

• Provide, manage, and improve our insurance services
• Communicate with you, including reminders, updates, and required notifications
• Process billing, customer support, and account management
• Verify your identity and maintain the security of your account
• Comply with legal and regulatory requirements

We only use your information for business purposes and legitimate needs.

4. SMS Communications

If you voluntarily provide your phone number and consent to receive SMS messages, you may receive:

• Policy reminders
• Appointment reminders
• Billing notifications
• Account updates
• Security alerts
• Customer service messages

You may opt out at any time by replying STOP. SMS consent is never sold or shared with third parties.

5. How We Share Your Information

We may share information only with:

• Trusted service providers who assist in operating our business (e.g., software systems, communication platforms)
• Regulatory or legal authorities when required by law
• Business transfer parties if ownership changes (e.g., mergers or acquisitions)

We do not sell, trade, or share your personal information for marketing purposes.

6. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect your information from unauthorized access, misuse, loss, or destruction. While no method of transmission is 100% secure, we work to keep your information safe.

7. Your Choices & Rights

You may:

• Opt out of SMS at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate information
• Disable cookies or tracking through your browser settings

To submit a request, contact us using the details below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new Effective Date. Your continued use of our services means you accept any changes.

9. Contact Us

Email: info@xpressinsurancesolutions.com
Phone: (914) 200-6116
Address: 787 Yonkers Ave, Yonkers, NY 10704